Registration and Help for Junk Reusers

Thank you for your interest in LoveJunk!  

We’re really excited to welcome you to our reuse community of Junk Reusers

This article explains how to get set up as a JunkLover and also how the process of collecting an item for free works.

REGISTRATION AS A JUNK REUSER & LOGIN

1. How do I register as a Junk Reuser?

   Download the app using the link below, click the hamburger menu in the left top corner, tap 'Login/Register' and select 'Register as reuser'. All you need is your full name, email, phone number, and a photo to register.
   
2. Do I need any special qualifications or vehicle type to register as a Junk Reuser?

   No. As a Junk Reuser you will be using LoveJunk to access free second hand items for reuse (rather than being paid to collect waste). Collection can be by foot, car, van or even bicycle! Provided you can remove the item safely at the time agreed, you can do so by any method you wish.
   
3. How do I login to my account?

   Click on the hamburger menu at the left top corner of the app, select Login and tap “Login”.

MAKING AN OFFER TO COLLECT FOR FREE

1. Which types of listings can I collect for free?

   Once registered as a Junk Reuser, you can select any live listing that has been marked by an advertiser as ‘reusable’ (these show in the reusables gallery with a white heart and you will also receive notifications of new ones as they are published). Example below:
   
   Note: Listings that are not marked as 'Reusable' can only be collected by licensed waste carriers that are registered as LoveJunk waste collectors.
   
2. How do I make an offer to collect for free?

   To make an offer, tap the photo on the gallery in the App or click the link in your notification. This will take you to the detailed listing page. Review the details, including any extra photos and description, the pickup postcode area and the advertiser's preferred collection date and time. If you would like to collect the item for free, click on ‘Collect for free’ on the listing. You will only see the 'Collect for free' button if you are registered and logged in as a Junk Reuser. To register click the hamburger menu in the left top corner, tap 'Login/Register' and select 'Register as reuser'.
   
3. Can I add conditions to my offer?

   Yes, before submitting your offer you can include any conditions you like. The most popular condition is an alternative collection time to the one specified in the listing (eg. "Can I collect on Wed 2-4pm rather than Tuesday AM shown in the listing?"). Other conditions are often around the quality or type of the item (eg. "only if it has a fire certificate"; "provided it is left out front of your property"). The advertiser will take your conditions into account when deciding whether to accept your offer. Obviously an offer without conditions is more likely to be accepted than a conditional offer - but that shouldn't stop you from adding any that are important to you.
   
4. Can I ask questions before making an offer?

   No. It is only possible to ask questions of the advertiser once you are matched. So, only offer to collect if you are 100% sure you want the item based on the photos and info in the listing. If you have doubts, either make them a conditions of your offer (eg. "provided this table is wood not laminate") or do not make an offer at all. There will be plenty of similar opportunities in the future!Btw, this separation between advertiser and collectors before a match (ie. preventing direct comms) really helps simplify the advertiser's user experience and also reduce the risk of timewasters.  All of which encourages advertisers to use LoveJunk rather than spend hours trying to get rid of things on the likes of Freecycle and Gumtree.
   
5. How do I get matched?

   The advertiser is notified as soon as you submit your offer. They then have 120 minutes (they may be doing other things or not have their phone to hand) in which to decide whether to accept or reject it, bearing in mind any offer conditions you attached.  During that time, no other Reuse Offers can be made. A match happens if they accept your offer - at which time the job is assigned to you and you will receive a notification to that effect. If they reject the Offer or do not respond within 120 mintes, your Reuse Offer will lapse unmatched.
6. How long do I have to wait for an answer once I make a Reuse Offer?

   No more than 120 minutes. The advertiser has up to 120 minutes to decide whether to accept your offer. If they do nothing, the offer will lapse.  In either circumstance, you will be notified via the app.
   
7. Is there a limit on how many listings I can claim?

   As long as you can complete each one at the time you have agreed, you can do as many reuse collections as you like.
   

MANAGING YOUR COLLECTION

1. How do I contact the advertiser?

   Once an advertiser accepts your offer (ie. after a successful match), you will be able to contact them using the “Contact customer” button in the listing. We strongly recommend contacting them immediately after you are matched to introduce yourself and confirm the exact details of the collection.
2. Can I reschedule the pickup time?

   If you need to reschedule your pickup time, contact the advertiser and ask them nicely! But bear in mind they are not obliged to accept your new time. Under the terms of their agreement they are free to cancel the match and relist the job for other nearby JunkLover to accept.
3. Can I cancel after I agreed to collect?

   Sometimes things happen that are outside everyone's control. If you need to cancel, let the advertiser know as soon as possible because they will be relying on you to collect at the agreed time. Cancellation without good reason is likely to lead to a poor feedback rating from the advertiser. Your rating is shown to other advertisers when you submit offers to collect for free in the future.  So, a poor rating is likely to make it harder for you to use the platform going forward.
4. The advertiser cancelled the collection, what happens?

   If you advertiser cancels (rather than reschedules) the collection, let us know using the three dots on the top right of the listing screen and we will look to resolve the issue.
5. I’m at the collection address but cannot see the item and the advertiser is not answering

   Select the three dots at the top right corner of the screen to report an issue with the collection. Note, to avoid this scenario happening at all, we strongly recommend contacting the advertiser well in advance of arrival to double-check they are expecting you.

PAYMENT

1. Do I get paid for collecting the items?

   No, Junk Reusers who are not licensed waste carriers must only collect items for free. You need be registered as a professional Waste Collector to get paid for collecting items through the LoveJunk platform.

RULES FOR JUNK REUSERS

1. Are there any rules I need to follow as a Junk Reuser?

   Last but not least, we have some very simple rules that we ask all JunkLovers to follow when using LoveJunk. These are designed to keep our users happy and avoid infringing waste & tax regulations. You will be asked commit to them each time you submit an offer to collect for free.

STILL GOT QUESTIONS?

If you have questions that aren't covered by the above, please drop us a line at [email protected]

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