Help & FAQ

What Collection Price should I offer?

It’s up to you. If a collector thinks your offered price is fair, they accept. If they think it’s too cheap, they don’t. So, if you post a listing and don’t get matched, it almost always means you’ve priced it too low (or your description or photos are unclear). To help you choose a fair price, you’ll see a Price Estimate range appear as you create your listing, based on jobs of similar size and junk type. If your job is easy and small (relative to your selected collection size), offering a price towards the low end of the Price Estimate should be OK. However, if your job is at the large end of your collection size or tricky (eg. lots of rubble, requires 2 people, out of hours, bad access) – collectors are more likely to require a price near the top of the range. Click to read more detailed Price Guidance

 

How quickly is a listing matched to a collector?

A fairly priced listing posted in normal working hours will typically get matched to a collector in less than 10 minutes. If a listing is not accepted quickly, it is usually because the offered collection price is too low (or the photos or description unclear). 

 

What if no collector claims my job?

If no collector claims your listing within 30 mins or so, then consider increasing the price. You can do this by tapping the Increase Price button in your listing. If you do not increase the price and no collector claims your job before the start of your specified collection time slot, your listing will lapse. You will not be charged. 

 

Can I cancel my listing after I have posted it live?

Yes. You can cancel your listing any time before it is matched to a collector. If you wish to rearrange a collection after this, you should contact your collector directly.

 

Can I change the price or edit my listing after I have posted it live?

A button in the listing allows you to increase your Offer price to make it more attractive to collectors. Any price increase sends out a new notification to nearby collectors about your job and revised price. If you wish to edit any other part of a listing before it has been claimed by a collector, just cancel the listing entirely (you will not be charged) using the Cancel button and create a new one with revised details.

 

Does it cost money to list a job on LoveJunk? 

No. There is no charge to list a job on LoveJunk. Card processing fees and our admin charge are deducted from the amount paid to the collector.

 

Are collectors licensed?

Yes. Every collector using the LoveJunk platform is registered with the Environment Agency as a licensed waste carrier.

 

How much is recycled?

On average over 95% of waste picked up through our platform avoids landfill. Exact recycling % depends on your junk and the disposal facility used by your collector and is shown on the waste documentation provided after your collection.

 

What postcodes do you cover?

LoveJunk is currently available in Greater London.

 

More detailed questions and answers:

 

CUSTOMER HELP

 

COLLECTOR HELP

 

BECOME A COLLECTOR

 

For questions not covered by our detailed FAQs – please email [email protected].