A Counter Offer is an offer from a collector to collect for a higher price than you are offering. Each Counter Offer must be cheaper than the last. Accept or ignore them as you like, but please don’t take offence if an early one seems high. Just wait for a better one to follow
A Reuse Offer is an offer from one of our JunkLovers to collect your item for free because they would like to reuse it. If you accept, your only cost will be a £10 reuse matching fee that is paid to LoveJunk after a successful collection.
Listings are normally claimed or receive Counter Offers within seconds. No response is usually because photos or description are unclear or inaccurate, your offer price is so low that collectors don’t take you seriously, or pickup time is very challenging (eg. Sun 22:00–00:00 and only listed Sunday afternoon).
You can change your offer price any time using a button in the listing. This sends out a notification to nearby collectors with the revised price. To edit anything else, just cancel the listing using the Cancel button (you will not be charged) and repost with revised details.
You can cancel your listing any time before it is matched to a collector. If you need to rearrange a collection after the job has been matched, please contact your collector directly. Under our Terms, you can be charged a wasted journey fee (£20) if you cancel a collection once a collector is already on their way or at site.
If no collector claims your listing and the best Counter Offer is above what you’re willing to pay, try increasing your offer price to stimulate collectors’ interest by tapping the Increase Price button in your listing. This sends out a new notification to collectors. If no collector claims your job before the start of your specified collection time slot, the listing will lapse. You will not be charged and can easily repost, perhaps offering a clearer description or more flexible timeslot?
The price includes VAT if the collector of your junk is VAT registered. Most collectors on LoveJunk are VAT registered, so most of the time the price will include VAT. If applicable, VAT will show in Counter Offer notifications and your final receipt.
Yes. Every collector using the LoveJunk platform is registered with the Environment Agency as a licensed waste carrier and insured to remove waste. We also verify their business address and bank details and check references before allowing them to join.
Around 1 in 3 of LoveJunk listings marked as potentially 'reusable' by customers end up being reused, instead of being destroyed. On average over 97% of all junk collected via the platform avoids landfill. Exact recycling % depends on your junk and the disposal facility used by your collector and is shown on the waste documentation provided after your collection.