Help & FAQ

What Collection Price should I offer?

It’s up to you. The typical price range for jobs of similar size and junk type appears as you create your listing. You can also use the prices of similar jobs to yours in the job gallery as a reference. If a collector likes your offered price and they have capacity, they will accept. If they think it’s too cheap, they can ignore it or counter offer a higher price (shown orange in the job gallery). If you post a listing and receive no responses it normally means your description or photos are unclear or your chosen collection time is very unsociable.  Click for more detailed Price Guidance

 

Does the collection price include VAT?

If the collector that accepts your job is VAT registered, the price will include VAT and this will show on your receipt.  If the collector is not VAT registered, no VAT will show on the receipt. Most collectors on LoveJunk are VAT registered, so most of the time the price will include VAT. 

 

How quickly is a listing matched to a collector?

Well priced, clearly described listings posted in normal working hours are typically claimed by a collector in less than 5 minutes. If a listing is not accepted or a counter offer made quickly, it is usually because the photos or description are unclear or the collection time unusual. 

 

What if no collector claims my job?

If no collector claims your listing and any counter offers you have received are above what you’re prepared to pay, then consider increasing the price. You can do this by tapping the Increase Price button in your listing. If you do not increase the price and no collector claims your job before the start of your specified collection time slot, your listing will lapse. You will not be charged. 

 

Can I cancel my listing after I have posted it live?

Yes. You can cancel your listing any time before it is matched to a collector. If you wish to rearrange a collection after this, you should contact your collector directly.

 

Can I change the price or edit my listing after I have posted it live?

A button in the listing allows you to increase your Offer price to make it more attractive to collectors. Any price increase sends out a new notification to nearby collectors about your job and revised price. If you wish to edit any other part of a listing before it has been claimed by a collector, just cancel the listing entirely (you will not be charged) using the Cancel button and create a new one with revised details.

 

Does it cost money to list a job on LoveJunk? 

No. There is no charge to list a job on LoveJunk. Card processing fees and our admin charge are deducted from the amount paid to the collector.

 

Are collectors licensed?

Yes. Every collector (including the reuse organisations) using the LoveJunk platform is registered with the Environment Agency as a licensed waste carrier.

 

How much is recycled?

On average over 95% of waste picked up through our platform avoids landfill. Exact recycling % depends on your junk and the disposal facility used by your collector and is shown on the waste documentation provided after your collection.

 

What postcodes do you cover?

LoveJunk is currently available in Greater London.

 

More detailed questions and answers:

 

CUSTOMER HELP

 

COLLECTOR HELP

 

BECOME A COLLECTOR

 

For questions not covered by our detailed FAQs – please email [email protected].