Help & FAQ

Cost of collection depends on amount, condition and type of junk, ease of removal and urgency. Visit our Prices Gallery (filter by junk type) to see prices of most recent jobs.

Yes. There is no charge or comittment to create a listing and receive quotes. You can cancel your listing any time if you don't accept a collector offer. So, if you just want to check prices, then cancel…no problem! 

Listings normally start to receive offers from collectors within seconds. No response is usually because photos or description are unclear or your pick up time is very challenging (eg. Sun 22:00–00:00 and only listed Sunday afternoon).

A ‘match’ happens when you accept an offer from a collector.

• Choose a weekday pickup and flexible timeslot (AM, PM or Anytime), use good photos, provide a great description, and make the junk as easily accessible as possible
• Publish your listing between 08:00 – 17:00 Mon-Fri so as many collectors as possible see it

No. LoveJunk connects you to collectors who provide you quotes.

Yes. If you wish to edit anything, click 'edit or cancel' in the listing. Then create a new one.

You can cancel your listing any time before it is matched to a collector.  If you need to rearrange a collection after the job has been matched, please contact your collector directly.  Under our Terms, you can be charged a wasted journey fee (£20) if you cancel a collection once a collector is already on their way or at site.

The price includes VAT if the waste collector of your junk is VAT registered. Many collectors on LoveJunk are VAT registered, so the offe price can often include VAT.  If applicable, VAT will show in Collector Offers and your final receipt.

We interview every waste collector on the LoveJunk platform and verify they are licensed with Environment Agency and have valid insurance to undertake waste collection. In addition, we undertake identity checks, including bank account and proof of address and verify that the disposal sites they use are fully accredited. Collector license number and disposal site permit number are detailed in the waste documentatation provided for your collection. Payment for collection is via LoveJunk which also ensures a secure, clear digital audit trail of your disposal.

Around 1 in 2 of LoveJunk listings marked as potentially 'reusable' by customers end up being reused, instead of being destroyed. On average 98% of all junk collected via the platform avoids landfill. Exact recycling % depends on your junk and the disposal facility used by your collector and is shown on the waste documentation provided after your collection.

Payment is online via LoveJunk. We will send you a secure link after collection. NEVER pay the collector direct or use cash, unless you wish to give a tip.

LoveJunk is for non-hazardous waste only. Click here to see which materials cannot be disposed of through this marketplace.

We cover almost everywhere in the UK. This is our Coverage Map or you can check our exact coverage by entering your postcode here

A referral credit is redeemed automatically when you pay for your first collection, reducing the amount you have to pay. It will also show on your receipt.