Help & FAQ
How am I matched to a collector?
Publishing your listing notifies nearby collectors. They claim the job for your offered price or make a counter offer, which you can accept or wait for a better one. Getting to a ‘match’ (i.e. a price that you and a collector are happy with) rarely takes longer than a few minutes.
How quickly is a listing responded to?
Clearly described listings with good photos published in normal working hours are typically claimed or receive a counter offer within seconds. Slower response times are usually because your photos or description are unclear or the time of listing or collection is unusual.
What if no collector claims my job?
If no collector claims your listing and all counter offers are above what you’re prepared to pay, then consider increasing your offered price. You can do this by tapping the Increase Price button in your listing. If you do not increase the price and no collector claims your job before the start of your specified collection time slot, your listing will lapse. You will not be charged.
Can I cancel my listing after I have posted it live?
Yes. You can cancel your listing any time before it is matched to a collector. If you wish to rearrange a collection after a job has been matched, please contact your collector directly.
Can I change the price or edit my listing after I have posted it live?
A button in the listing allows you to increase your Offer price to make it more attractive to collectors. Any price increase sends out a new notification to nearby collectors about your job and revised price. If you wish to edit any other part of a listing before it has been claimed by a collector, just cancel the listing entirely (you will not be charged) using the Cancel button and create a new one with revised details.
Does it cost money to list a job on LoveJunk?
No. There is no charge to list a job on LoveJunk. Our marketplace commission (which includes card processing fees) is deducted from the amount paid to the collector.
Does the collection price include VAT?
The price includes VAT if the collector that accepts your job is VAT registered. Most collectors on LoveJunk are VAT registered, so most of the time the price will include VAT. If applicable, VAT will show in counter offer notifications and your final receipt.
Are waste collectors licensed and insured?
Yes. Every collector using the LoveJunk platform is registered with the Environment Agency as a licensed waste carrier and insured to remove waste. We also verify their business address and bank details and check references before allowing them to join.
How much is reused?
Approximately 1 in 3 of LoveJunk listings marked as ‘reusable’ by customers end up being reused, instead of being destroyed.
How much is recycled?
On average over 95% of waste collected through our platform avoids landfill. Exact recycling % depends on your junk and the disposal facility used by your collector and is shown on the waste documentation provided after your collection.
What postcodes do you cover?
LoveJunk is currently available in Greater London.
More detailed questions and answers:
For questions not covered by our detailed FAQs – please email [email protected].