LoveJunk customer reviews-01

Customer Reviews for LoveJunk

10 November 2020

Read all the reviews (good and bad) that have been posted on the App Store and Google Play in the last few months from users of the LoveJunk app.

AAbylkhalimova (5 stars)

November 2020

Easy to use, got my other accepted within a min! The collectors were on time and really professional, thank you for the greatest idea ever! Makes life so much easier!

 

JGoncalves (5 stars)

November 2020

Great experience as a new user. Would definitely recommend for anyone looking to get rid of furniture, household good or various other things.

 

DMosley (5 stars)

November 2020

Great and simple!

 

Shogote (5 stars)

November 2020

Brilliant service. Posted the job and a couple of hours later receive an acceptance. Hassle free service!

 

JLondon88 (5 stars)

November 2020

I had a great experience using the app and the service booked was great and super quick. Would recommend.

 

DHolkham (5 stars)

November 2020

Listed what I wanted taken away and had an offer to pick it up straight away! Great idea, and simple to use, many thanks.

 

AForever (5 stars)
November 2020
Easy to use and very happy with the result.  Far better than trying to arrange for an expensive skip or many journeys to the recycling centre.  Give it a try.

 

HLeung (5 stars)

November 2020

Posting of ad was very quick and easy. Responses came through quickly. I was able to contact the waste carrier after accepting their offer and they were able to give me an estimate time of pick up. The service was very polite, friendly and efficient. Great way of getting rid of waste with the assurance it isn’t going direct to landfill. Like that a Duty of Care Waste Document is provided which lists the site the waste will be disposed at.

 

JDLD31 (5 stars)

November 2020

App is very impressive, we out a sofa online yesterday around 10pm and it was collected 9am this morning.  Process intuitive and smooth throughout!  Only thing to note is payment is done after the collection (not immediately clear).  Would definitely recommend this app to others.

 

PMcBeth

November 2020

As 1st time user, I found app and service really handy and quick as I was desperate to clear my junk.  Found answer within minutes and although collection was to be done on the day, the driver liaised to collect the following day.  Thank you for operating a professional service.  Will definitely recommend and use you again!

 

DDonaldson (5 stars)

November 2020

Great experience.  Communication was great and collection on time as agreed.  Definitely an app to use especially now when so many of us are getting rid of clutter,

 

M P (5 stars)

November 2020

Was able to have my item collected very quickly and at an affordable price.

 

RLester (November 2020)

November 2020

Absolutely fantastic app and service. They were very professional, prompt and would definitely use again!  Thanks so much

 

CBalula (5 stars)

November 2020

Very quick and efficient!

 

AMartin (5 stars)

October 2020

A great app to organise the collection of unwanted clutter. I had a response to my ad within minutes and organising the collection with the buyer was straight forward. It would be great to see an option to communicate between buyer/seller within the app (rather than via text/calls) in a future version. There appears to be a bug when creating your first ad – after creating the ad, you’re asked to sign up, but after signing up, the ad never appears. Recreating the ad after sign-up works.

 

Ajvhwbkc (5 stars)

October 2020

For weeks I tried everything and couldn’t get rid of my sofas for love nor money.  In a bid of frustration I googled how to get rid of furniture and this app popped up.  Within a couple of hours, my sofas were gone.  What a fantastic idea, no hassle, reasonable and the guys who came were lovely, professional and super helpful.  I couldn’t praise this more.

 

jhm!# (5 stars)

October 2020

Easy as pie.  All done, download of app to junk gone in 2 hours.  Probs paid too much, but really pleased with the results.

 

NThomas (5 stars)

October 2020

Really easy to use, job was accepted in about 10 seconds and all my junk was removed by two very polite efficient guys, would definitely use again as it’s totally hassle free.

 

ATufnell (4 stars)

October 2020

I was new to this service – but the App is super easy to use and the response rate from collectors was really fast.  I had two bids within minutes of posting.

 

Lydie93 (5 stars)

October 2020

Very easy to use app.  Very quick pick up of unwanted bulky item.  Would 100% recommend

 

Rashid11 (5 stars)

October 2020

Excellent service, very user friendly app.  Please make it clear how payment is being made.  Maybe one line addition about payment in the app would be sufficient.

 

Calboy111222333 (5 stars)

October 2020

I have shared this app with friends because it’s a great initiative.  Getting rid of household items has always been such a challenge and now knowing if the person you choose is licensed is a concern so something like this makes life so much easier.  Great idea and great fast service.

 

The little saint (5 stars)

October 2020

I posted my listing and within one hour it was replied to positively!  The pick up was hasslefree, good value for money and definitely Covid secure.  I will be using this business again as it is definitely something that is extremely useful!

 

PopsandOlly (5 stars)

October 2020

Amazing.  My job has a response within 2 minutes – no exaggeration.  It was a sofa I’d been trying to get rid of for two months so I was over the moon with the quick response and fair price.

 

RejjieRej (5 stars)

October 2020

Great site and service.  Great idea, easy to use, def will be a regular app I use.

 

London Podcast Reviewer (5 stars)

October 2020

So easy!  As a first time user I expected some friction, but it was incredibly quick and easy to list my item and it got picked up very quickly.  Simple solution to something I had procrastinated for months!

 

asdfghjkliuytrewq (5 stars)

October 2020

I had to get rid of an old sofa and a big tv in my London flat, I couldn’t get an appointment from the council and I had a new sofa coming the next day!  I joined up with lovejunk and put a bid for £50 to take it all away and within minutes I had an offer, I was able to text them directly with instructions.  The next day a man with a van came by and took away all my stuff and took photos to confirm collection.  Then I paid on the app through Apple Pay so streamlined!  Only comment would be is it would be good ti know that your stuff is getting disposed of properly.  Overall though great service I would recommend and will use again if needed.

Our response: Thank you so much for the review! Means a lot. I’d like to add that all collectors in the platform have a valid waste carrier license and log the disposal sites they use for each collection.  The waste transfer note in the app should tell you where the sofa and TV went as well as the average % of landfill diversion of the disposal site they used.  Hope this helps!

 

Man In The Maze (5 stars)

October 2020

Very good so far.  Had to have some furniture removed that even the charity shop wouldn’t take – posted a listing, set my max price and I had a van booked for the following day within minutes.  Really good communication with the removal guy too.  Will definitely use again and recommend.

 

Natalie2461 (5 stars)

October 2020

Highly recommend this app!  So easy to use, items collected almost straight away – saved so much time and effort.

 

Gamlitzer82 (5 stars)

October 2020

Super impressed by this app.  Two photos with a five word description is all it takes.  Select your day and time slot and post the job.  I got a response immediately and someone came the next day to pick up the stuff.  No waiting for the council, competitive rates.  No fuss.  Thoroughly recommend using it.

 

NickNickG (5 stars)

October 2020

This app worked really well.  Took a few photos of the junk, added a brief description, set the recommended price and it was collected about 2 hours later.  Better than ringing round for quotes.

 

Odgma (5 stars)

October 2020

Really efficient way to dispose of our old mattress.  Ensured best pricing by looking at bids from company and really easy to post photos of the junk.  Will use again.

 

Igorflame (5 stars)

October 2020

This app is easy to use.  I was impressed by waste collectors.  Such as by the time they come we produced nearly extra cubic yard of waste.  No extra charge was applied, guys helped remove everything from first floor flat.  Will use the app again for all my future projects for sure.

 

Mushdog23 (5 stars)

October 2020

Worked well, posted my rubbish and it was collected the next day, payment easy

 

RFSultan (5 stars)

October 2020

Sorted my waste quickly and reasonable price.

 

Mspledge (5 stars)

October 2020

Easy to use, site is informative.  Guys were polite, and arrive on time.  Payment was fast and easy.  Would use again and recommend.  Thank you

 

Sorousheh (5 stars)

October 2020

Prompt, efficient and hassle-free service.  I posted the job the previous night and the junk was collected the next morning.

 

The Paxoni (5 stars)

October 2020

Take a snap, straight onto the app, wait a little while for good offer and done, great way to easily get rid of that old junk.

 

Sallyk1995 (5 stars)

October 2020

A great app if you’re in need and, like me, your council never seems to have any space for bulky rubbish collection.  highly recommend, the whole process was so easy.

 

HunPack91 (5 stars)

October 2020

We had a flooring job done and our flooring guy suggested a company for disposal which we found too expensive.  That’s how we found the LoveJunk app.  Thankfully everything went as expected, found a service provider relatively quickly and were able to save 15% compared to the original quote.

 

Habbas (5 stars)

October 2020

Easy to use app, had our stuff collected the same day.  The service was great and the van diver very friendly and helpful!  Highly recommend their service!

 

 

GHunt (5 stars)

October 2020

Great and easy app to use!  I listed an old mattress, within an hour someone had agreed to collect.  The next day they came and I paid by card.  So easy!

 

SAl-Jafari (5 stars)

October 2020

Quick and convenient

 

GKaragiannis (5 stars)

October 2020

I had a sofa and mattress removed from a flat in Islington. The process was very easy and i got my job done for much less than other companies quoted. Highly recommended, would use again.

 

JWright (4 stars)

October 2020

It worked for me. If I were to do it again I would start with a lower offer and edge up if necessary. It’s a market place after all. But the guy who took my rubble was very pleasant and informative

 

ECohen (5 stars)

September 2020

Great service, set a price and the junk was picked up by polite and helpful men. Recommend to anyone.

 

CReed (5 stars)

September 2020

Simple idea but so very useful… quick glance allows u to see everything u need to know.. wish I had shares!

 

ALien (5 stars)

September 2020

Great app!  Got a response within minutes.  Good for people on a budget!

 

NMcCallum (1 star)

September 2020

Unable to input address

Our response:  Hi, we have made a significant improvement to the address entry functionality in the new version of the app v1.4 – already in the Google Play store. Hope this addresses your problem.

 

MLomas (4 stars)

September 2020

Had a few problems with the first listing but LoveJunk contacted me, saw that there was an issue, and arranged for a pick up the next day at the time of my choosing. Excellent response and communication from LoveJunk. Would happily use again now.

 

AMWAMWWAMWAM (5 stars)

September 2020

App worked well – I put the post up and within minutes had arranged collection of the fridge freezer I needed to dispose of.  Would use again.

 

ringodoris (5 stars)

September 2020

Posted job and within minutes I had a confirmed collection booked.  The rubbish was collected at the agreed time and date with no delays.  Great efficient service.

 

katie678922 (5 stars)

September 2020

If you need rubbish shifting and don’t have the means to do it, this really is an ideal app.  Fast and incredibly easy to navigate, our mattress was picked up within 24 hours of posting.  Great app and great idea, would definitely recommend!

 

Caroline JG (5 stars)

September 2020

Very easy to use.  Would recommend to anyone needing junk collected

 

Mikehwkeye (1 star)

September 2020

You can’t enter an address and so you can’t create a listing.  Waste of time

Our response: Hi Mike!  We have made a significant improvement of the address entry functionality in the latest version of the app (v1.4).  Hope it works for you now!  Thanks for your feedback!

 

MakeitSimple (4 stars)

September 2020

Pro: Good interface and easy to use.  developers actively make changes based on user feedback.

Con: Did not alert of coverage area at time of first review.

Our response: We’re very sorry it wasn’t clear we’re currently just London.  We’ve just amended our App Store description to say so and our new version of the App (v1.3) has now a modal to alert the user well before taking any contact or payment info.  Thanks for helping us improve and hoping to serve you very soon!

 

tovertover737928 (5 stars)

September 2020

I posted my job and has a response within a couple of hours.  The company that picked up the job was less than half the price of another company I had approached directly outside the app, so it seems the “name your price” idea and ability to connect to loads of collectors at once worked well dor us.  I also liked that the companies who use the app are all licenced too.  So, really easy ways to connect with reliable providers.  My only downside was that the app was not clear on how payment would work.  It says money is held on your card, but they had no card details and I was worried I was going to be asked to pay cash.  That did not happen though.  Once the job was done, the collector company marked it as such on the app and the app then gave an option to pay by Apple Pay.  I suggest the developer makes this a bit clearer to users.  All in all, I was pleased and would use this again for jobs too big for the council.

 

EEfthymiou (5 stars)

September 2020

Really easy to set up – I really liked that there was a guidance on what price to put based on what I posted. Really smooth experience and good user interface for this sort of thing 🙂

 

KC (5 stars)

September 2020

Super easy to use, I placed an ad and had a callback within the hour. The guys came when agreed and took everything away at which point I released payment to them. I would definitely use this again, and particularly like being able to pay by card.

 

FLondon (5 stars)

September 2020

Worked just as advertised.  I had junk.  I posted.  24 hrs later the junk was gone.  Happy customer

 

CElizabeth (3 stars)

August 2020

The app doesn’t show my listing, there’s only a history and current button, nothing else, also when I go to my profile because I want to change my details, it just doesn’t allow to edit details or anything. I’m not sure if my listing was posted cause I just can’t see it anywhere. The idea behind the app is brilliant, but the app needs to improve.

Our response: This doesn’t seem right. We want to take a closer look at this for you. Please send a note to [email protected] so we can resolve the issue. Thank you!

 

DSheeres (5 stars)

August 2020

I needed to get rid of an old sofa quickly and a friend recommended Lovejunk. So impressed with the service and really easy to get connected with a licensed collector. I highly recommend and I love the fact that I know it hasn’t been flytipped!!

 

EAmies (1 star)

August 2020

Wouldn’t save job and post it. Well laid out and easy to fill in info – but despite every field being filled, would not save and post the job. No chat or info in FAQs to resolve problem. So I found a guy on gum tree who is a registered carrier who was 30% cheaper than lowest estimate and turned up the bect day.

Our response: Oh no! We sincerely apologise for the trouble you’ve had with our app. We wish we had known so we could have helped. Our support email is [email protected] We are investigating the issue to ensure no other customer has the same problem. Thank you for letting us know, and glad you got it sorted.

 

NMosh (5 stars)

August 2020

Quick efficient pick up.

 

Florry_s (5 stars)

August 2020

I needed an old sofa getting rid of and this app was really helpful.  The guys who came and collected were professional and efficient and were also very prompt!! I will definitely use them again

 

GoodbyeBrexitland (5 stars)

August 2020

Very easy way to get rid of stuff quickly.  Love it!  Don’t be deterred by the price ranges suggested.  It seems to me that lower end or even below is often enough and you can still increase offer, if you don’t get a quick response

 

RN1954 (5 stars)

August 2020

Super service, great app.  Quick, easy, efficient!

 

klj96 (5 stars)

August 2020

Brilliant app.  After moving to London last week we had a ridiculous amount of rubbish from things the previous tenant left to furniture packaging.  Our post was responded to quickly and the guys that collected the rubbish were quick and polite.  Thank you LoveJunk!

 

LucilW (5 stars)

August 2020

This was so easy and efficient. Would highly recommend LoveJunk!

 

rosewineforever (5 stars)

August 2020

We were moving house and parting ways with our old, ruined sofa.  We accidentally left it to the last minute and couldn’t find a slot in the recycling centre or find someone desperate enough to take it on!  We were really worried about what to do and thought we might lose some of our deposit for leaving bulky waste behind.  Thankfully a Google search led us to LoveJunk.  It’s like the Uber of bulky waste!  Quick, easy and completely hassle free.  it took minutes to set up the account, they didn’t ask for my whole life story – just a few necessary details.  Listing the sofa was really easy and within a few hours, someone had said they could come and get it!  We only spent £50 for pick up the next day.  Cosmin was really friendly and communicative – giving us a slot for collection and ringing us when he was 30 mins away.  He was so efficient and we didn’t even know it had gone until we looked outside!  I actually can’t believe we found this.  saved us so much stress.  I’ve already told everyone about it haha!  Such an incredible and necessary app.

 

GPanchev (5 stars)

August 2020

I needed some bulk waste to be collected from my home and because my council first available dates was 45 days later… I went on a journey to find not expensive waste collection company. Found Lovejunk with Google help and gave it a try. Register myself, post pictures on the items I want removed, post guided price I’m willing to give and within 2 hours I was already contacted by waste collector. It doesn’t get better than this. Very happy and would probably use it again when needed.

 

AVernon (5 stars)

August 2o20

Super easy and efficient service!

 

Tom Samson (5 stars)

August 2020

Great idea for an app. I managed to shift my rubbish for literally 50% the amount that I had been quoted by waste removal companies in London. Was really easy and seamless to use.

SSim (1 stars)

August 2020

Poor layout. Also, fill it all in and at the end says only for London. Don’t bother with them. Run on Samsung Galaxy 8 to see layout. When location entered check service available to save user time if not in the area. Don’t take any credit card details until it is known the service is available.   Taking payment details, even if not used, then to be told service not available is not good customer interface. Its a concern.
Our response: Sorry it wasn’t clear we’re currently just London. We’ve amended our Google Play listing to say so and our new version of the App (v1.2) has now a modal to alert the user well before taking any payment info. We’ve reviewed Galaxy 8 layout but can’t see anything specifically bad. If you’ve time, please email us at [email protected] thank you
EWood (5 stars)
July 2020
Really took the stress out of moving house. Able to arrange removal of stuff we didn’t want to keep, at short notice. We needed the flexibility Lovejunk provided. The app was so user friendly and the guys that came were fast and efficient. Would recommend it to everyone
KTunesi (5 stars)
July 2020
Fast, reliable and friendly, highly recommend

BTG2020 (5 stars)

July 2020

Good service – will use again.

 

dhkzkgxkgzk (5 stars)

July 2020

Posted my rubbish and within minutes got a response for collection.  So smooth and swift and guys arrived next morning.  Couldn’t have been easier.  Great job.  Will definitely use again.  Claire.

 

SangeethaSNB (5 stars)

July 2020

It was really easy to use the app and I got our junk picked up the next day, when we wanted it.  The people who picked our stuff up were really friendly and were happy to help with some extra bits.  We’d definitely use them again.

 

Alan2805 (5 stars)

July 2020

Great interface and easy to use!  Posted some waste and it got picked up the same afternoon within a few hours!  Couldn’t believe and really didn’t expect it.  Extremely professional collectors.  Will use again for sure

 



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