To create a listing, our app and online form asks you complete the following key fields:
Photos (video) - clear photos are the most important part of your listing. If you are using the app, then you will also be able to takea short video. This is always worth doing as it is the easiest way for collectors to assess your job.
Summary - just a few words about what the job is. More detail can be added later. This is the headline collectors see when they get notified about a new listing
DIY /builder waste - does your waste contain things like rubble and bricks? Collectors need to know this because heavier waste cost most more to dispose of and this sort of waste is heavier than general bulky junk.
Reusable? - only select this if you think someone really would like to use ALL of your item(s) again. It means reuse partners get notified about your job too. Please don't tick if it is not reusable but because you think it will reduce the price.... it won't, it will just annoy collectors
Load size - be as realistic as possible. If you don't think your junk could fit into a small car, please don't say it can.
Large: if it's much more than 1 van load, we strongly recommend creating more than one listing, as it is very difficult for collectors to estimate disposal cost and labout for larger jobs than this
Address - we need your address so we can notify collectors who operate in your area. Don't worry, just your postcode area (eg. SW12) shows in the listing. Your full postcode and address is only shared with the collector with whom you get matched.
Collection time slot - choose a date and time slot that works for. Normal working hours on a week day is more popular with collectors than out of hours time slots. And so is AM, PM or Anytime, rather than a 2 hour slot because it provides them more flexibility in their route planning.
Description - be as precise as possible. Collectors lots of detail and a clear description
For more tips and guidance on creating a great listing click here.
No. LoveJunk is free to use. There is no charge to list a job. Card processing fees and our admin charge are deducted from the amount paid to the collector. If a reuser collects your job for free, there are no charges at all!
Price depends on size and type of junk, condition and reusability, ease of loading, pick up day and timeslot flexibility. Visit our Job Gallery and filter by junk type for prices of similar jobs to yours.
You can cancel a listing at any time before it is accepted by a collector. You will not be charged. However, once your listing has been claimed by a collector, you can only cancel the job if the collector fails to turn up within the agreed time slot. If you need to amend the collection time or the listing details after a collector has claimed the job, contact them by tapping “Contact Collector” in the listing. If you’re unable to reach the collector, click on the three dots at the top right corner of the screen to report the issue.
If you would like to edit any part of a listing, click the 'Cancel or Edit' buton in the listing. If your job has already been claimed by a collector and you need to change some details, the best thing to do is contact the collector and discuss what you would like to change.
If your collector does not arrive within the agreed time slot, contact them via the Contact Collector button to see what's going on. Hopefully it's just one of those things and your collector is caught in traffic. If you are unable to connect, click on the three dots at the top right corner of yur listing to report the issue.
Once your junk has been removed, your collector will log their collection in the app. This triggers a request to you to confirm the collection has happened and release payment to the collector. Please do so as soon as possible, so the collector can get paid promptly and we can log that the job has been completed satisfactorily.
All waste is disposed of at licensed commercial recycling facilities or passed on for reuse. As part of using the LoveJunk platform the collector is obliged to record which recycling centre your waste is taken to and the details of that disposal facility show in the Waste Documentation that you can access once the collection is complete.
We deduct 20% of the Collection Price as our platform fee. This fee includes VAT and also covers the card charges applied by our merchant payment provider Stripe for processing the card payment. The collector receives the other 80% for undertaking the collection. We charge nothing for reuse collections by JunkLovers.
Yes. This is emailed to you after payment. You can also find a copy attached to the listing, by using the hamburger menu button on the top left and clicking on “My activity”. All current and completed jobs show up there.
No. Collectors do not see your contact information or full address unless they accept your collection. These details are only visible to your collector prior to collection. They cannot be viewed once the collection is complete.
LoveJunk is an online marketplace that connects people with junk to nearby licensed waste businesses and reusers that can remove it. When you create a listing, we notify all the collectors registered on the platform that operate in the area and the first to claim the job, gets the work. Agreeing price and collection time, recording pick-up and disposal, communication, and releasing payment is all via the app. Ensuring the whole process is low cost, safe and secure, and environmentally responsible.