To create a listing, click on the green button “Find a collector” at the bottom of the app's main screen. The app will prompt you to snap a few photos of your junk and complete a new listing form which typically takes a new user around one minute. The key fields are:
Summary - just a few words about what the job is. more detail can be added later. This is the headline collectors see when they get notified about a new listing
Reusable? - only select this if you think someone really would like to use your item again. It means reuse organisations get notified about your job too. Please don't tick if it is not reusbale but because you think it will reduce the price.... it won't, it will just annoy collectors
Builders/ DIY waste - does your waste contain things like rubble and bricks? Collectors need to know this because heavier waste cost most more to dispose of and this sort of waste is heavier than general bulky junk.
Load size - be as realistic as possible. If you don't think your junk could fit into a small car, please don't say it can.
Large: if it's much more than 1 van load, we strongly recommend creating more than one listing, as it is very difficult for collectors to estimate disposal cost and labout for larger jobs than this
Address - we need your address so we can notify collectors who operate in your area. Don't worry, just your postcode area (eg. SW12) shows in the listing. Your full postcode and address is only shared with the collector with whom you get matched.
Collection time slot - choose a date and time slot that works for. Within normal working hours on a week day is more popular with collectors than out of hours time slots. And so is AM, PM or Anytime, rather than a 2 hour slot because it provides them more flexibility in their route planning. If you do require an out of hours collection, we recommend setting your collection offer price at a premium to the estimated price range provided.
Description - be as precise as possible. Collectors lots of detail and a clear description
Price - enter how much you wish to pay a collector to have your junk collected. Price guidance based on the size and type of your junk appears directly below the Price field. You can increase this price after your listing is live if you no collector claims your job. And collectors can counter offer a higher price if they think your price is too low.
For more tips and guidance on creating a great listing click here.
For detailed advice on what price to offer click here
A price estimate range appears as you create a listing. Exact price depends on size and type of junk, ease of loading, pick up day and timeslot flexibility. Visit our Job Gallery and filter by junk type for prices of similar jobs to yours. For more detailed guidance click here
You can cancel a listing at any time before it is accepted by a collector. You will not be charged. However, once your listing has been claimed by a collector, you can only cancel the job if the collector fails to turn up within the agreed time slot.If you need to amend the collection time or the listing details after a collector has claimed the job, contact them by tapping “Contact Collector” in the listing. If you’re unable to reach the collector, click on the three dots at the top right corner of the screen to report the issue.
The only amend you can make to a listing before it is claimed by a collector is the collection price. A button in the listing allows you to increase the offered price to make it more attractive to collectors. Increasing your price sends out a new notification to all nearby collectors about your job and the new collection price you have offered. If you would like to edit any other part of a listing before it has been claimed by a collector, just cancel the listing entirely (you will not be charged) and create a new one with revised details.If your job has already been claimed by a collector and you need to change some details, the best thing to do is contact the collector and discuss what you would like to change.
A reasonably priced listing published in normal working hours is usually matched with a collector in less than 3 minutes. Slower than this is usually because the offered collection price is too low or the photos or description are not clear enough. More information can be found here
If no collector claims your listing and any counter offers you have received are above what you’re prepared to pay, then consider increasing the price. You can do this by tapping the Increase Price button in your listing. If you do not increase the price and no collector claims your job before the start of your specified collection time slot, your listing will lapse. You will not be charged.
If your collector does not arrive within the agreed time slot, contact them via the Contact Collector button to see what's going on. As a last resort you can cancel the job by tapping 'Cancel collection' once the arrival time window has lapsed. But hopefully it's just one of those things and your collector is caught in traffic.
Once your junk has been removed, your collector will log their collection in the app. This triggers a request to you to confirm the collection has happened and release payment to the collector. Please do so as soon as possible, so the collector can get paid promptly.
All waste is disposed of at licensed commercial recycling facilities or passed on for reuse. As part of using the LoveJunk platform the collector is obliged to record which recycling centre your waste is taken to and the details of that disposal facility show in the Waste Documentation that you can access once the collection is complete.
Over 95% of waste picked up through our platform avoids going to landfill. Exact recycling percentage depends on the mix of waste collected and the recycling facility used by your collector and will always be detailed on your waste documentation. Read more
When you create a listing, an 'intent to pay' is recorded against your card for the amount of the collection price. If your listing is matched to a collector and the junk picked up as agreed, your card will be charged that amount when you confirm the collection via the app. If the listing is not accepted, the payment intent will lapse and no charge incurred.
We deduct 15% of the Collection price as our platform fee. This fee includes VAT and also covers the charges applied by our merchant payment provider Stripe for processing the card payment. The collector receives the other 85% for undertaking the collection.
Yes. Once you have confirmed and paid for your collection, the listing shows a “Receipt” button. Tap on this to access your receipt. To find past listings open the hamburger menu button on the top left and click on “My activity”. All current and completed jobs show up there.
No. Collectors do not see your contact information or full address unless they accept your collection. These details are only visible to your collector prior to collection. They are removed once the collection is complete.
LoveJunk is an app that connects people with bulky waste to nearby licensed waste businesses that can remove it. When you create a listing, we notify all the collectors registered on the platform that operate in the area and the first to claim the job, gets the work. Agreeing price and collection time, recording pick-up and disposal, and releasing payment is all via the app. Ensuring the whole process is low cost, safe and secure, and environmentally responsible.