Privacy

1. Introduction

This privacy policy (“Privacy Policy”) describes how Lovejunk Limited will gather, use, and maintain your Personal Information on the LoveJunk Platform. It will also explain your legal rights with respect to that information.

By using the LoveJunk Platform, you confirm that you have read and understand this Privacy Policy, and our Global Terms of Service (together referred to herein as the “Agreement”). The Agreement governs the use of the LoveJunk Platform. LoveJunk will collect, use, and maintain information consistent with the Agreement.

2. General Terms

In this Privacy Policy:

  • Lovejunk Limkited may be referred to as “LoveJunk,” “we,” “our,” or “us.”
  • We call a user of the LoveJunk Platform “User,” “Users,” “you,” “your,” or “Customer” and “Collector,” as appropriate.
  • The community platform that we offer at our website (www.lovejunk.com) is referred to as the “Site(s).”
  • The mobile applications (whether on iOS or Android) are referred to as the “Apps.”
  • LoveJunk’s Sites, Apps and related services, information and communications are collectively referred to as the “LoveJunk Platform.”
  • “Terms of Service” refers to our Terms of Service, which can be found here. This Privacy Policy is incorporated into, and considered a part of, the Terms of Service.

3. Information Collection

A. Information you provide to LoveJunk

LoveJunk collects certain personally identifiable information about you, including information that is reasonably capable of being associated with you (“Information”). Examples of Information that LoveJunk collects include but are not limited to:

Contact Information. This may include your first and last name, postal address, telephone number, and email address.

Billing Data, including your payment instrument number (such as a credit or debit card number), expiration date, and security code as necessary to process your payments.

Identity Information. If you are a Collector, we may collect Personal Information, such as your date of birth and address, passport number and to the extent permitted by law in your jurisdiction, and to validate your identity.

Financial Information. To help Collectors set up a payment account and help Customers make payments to Collectors and pay fees to LoveJunk, we may collect financial information, including credit card number, bank routing numbers, tax information, taxpayer identification number, and other payment information, as applicable. We use Financial Information in order to operate the LoveJunk Platform and to ensure that Collectors are paid by Customers. We do this as necessary for our legitimate interests in providing our platform and services and to fulfill our contracts with Users. To keep your financial data secure, we have contracted with a third party to maintain and process your payment card information.

Promotional Information. Certain offerings of the LoveJunk Platform, such as newsletters, surveys, contests, and the like are optional and so you are not required to enter them or to give us your data in connection with them. Where you do consent to take advantage of LoveJunk Platform offerings, we will use your data to (as applicable) send you newsletters and other communications that are tailored based on information we have about you, or to operate and manage the survey, contest or similar offering in connection with our legitimate interest in promoting our business and the LoveJunk Platform. To opt-out of receiving marketing communications from us, please see the Choice/Opt-Out section below.

Content Information. You also may choose to send LoveJunk Personal Information in an email or chat message containing inquiries about the LoveJunk Platform and we use this Information in order to help us respond to your inquiry. We also collect content within any messages you exchange with other Users through the Service (such as through our chat functionality), and we will never use or share such information for marketing purposes.

We require that you furnish your Contact Information and Financial Information when you register an account with us in order to provide services through the LoveJunk Platform. For example, if you are a Customer, we collect your first and last name, email address, and your zip or postal code in order to create and administer your LoveJunk account. We also collect additional information in order to facilitate your collection request, such as information about the collection you are seeking, the time, date and location of the collection, and Financial Information. If you are a Collector, we collect your first and last name, email address, mobile phone number and postal code in order to create and administer your LoveJunk account and facilitate communications between you and your Customers through the Platform. We also collect information about your collections, as well as Identity Information and Financial Information.

4. Information LoveJunk Collects Automatically

We automatically collect certain information when you use the Service. The categories of information we automatically collect and have collected, including in the last 12 months, are as follows:

Service Use Data, including data about features you use, pages you visit, emails and advertisements you view, portions of the LoveJunk Platform that you view and interact with, the time of day you browse, and your referring and exiting pages.

Device Data, including data about the type of device or browser you use, your device’s operating system, your internet service provider, your device’s regional and language settings, and device identifiers such as IP address and Ad Id. When you visit and interact with the LoveJunk Platform, LoveJunk may collect certain information automatically through cookies or other technologies, including, but not limited to, the type of computer or mobile device you use, your mobile device’s unique device ID, the IP address of your computer or mobile device, your operating system, the type(s) of internet browser(s) you use, and information about the way you use the LoveJunk Platform (“Device Information”). We may use Device Information to monitor the geographic regions from which Users navigate the LoveJunk Platform, and for security and fraud prevention purposes. Use of any IP-masking technologies or similar technologies (like the TOR network) may render portions of the LoveJunk Platform unavailable and are forbidden on the LoveJunk Platform.

Location Data, including imprecise location data (such as location derived from an IP address or data that indicates a city or postal code level), and, with your consent, precise location data (such as latitude/longitude data). When you visit the LoveJunk Platform via a native mobile application, we use, with your consent when required under applicable law, GPS technology (or other similar technology) to determine your current location in order to determine the city you are located in and display a relevant location map. We will not share your current location obtained in this manner with other Users.

We also use various Tracking Technologies (“Tracking Technologies”) to automatically collect information when you use the LoveJunk Platform, including the following:

Cookies. When you visit websites or Sites, your browser may automatically transmit information to these websites throughout the visit. In a similar way, when you use our mobile applications, we will access and use mobile device IDs to recognize your device. We use “cookies” and equivalent technologies to collect information through our Site and Apps. Cookies are small data files stored on your device that act as a unique tag to identify your browser.

Persistent cookies help with personalizing your experience, remembering your preferences, and supporting security features. Additionally, persistent cookies allow us to bring you advertising both on and off the Platform. Persistent cookies may remain on your device for extended periods of time, and generally may be controlled through your browser settings. We utilize persistent cookies that only LoveJunk can read and use, and access mobile device IDs to:

  • save your login information for future logins to the LoveJunk Platform;
  • assist in processing items during checkout;
  • hold session information; and
  • track user preferences.

Session cookies make it easier for you to navigate our website and expire when you close your browser. We utilize session ID cookies and similar technologies to:

  • enable certain features of the LoveJunk Platform;
  • better understand how you interact with the Sites and the LoveJunk Platform;
  • monitor usage by our Users and web traffic routing on the LoveJunk Platform;
  • identify visited areas of the LoveJunk Platform.

Unlike persistent cookies, session cookies are deleted from your computer when you log off from the LoveJunk Platform and then close your browser.

Exhibit A sets out the different categories of cookies that the LoveJunk Platform uses and why we use them.

We may work with third party advertisers who may also place or read persistent cookies on your browser, and we may use Flash cookies (or local shared objects) to store your preferences or display content based upon what you view on the Sites to personalize your visit.

You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. If you do not accept cookies, however, you will not be able to use all portions or all functionalities of the LoveJunk Platform.

To change your cookie settings for cookies on the Sites, please click on the following addresses based on the browser you use: Internet Explorer, Safari, Chrome, Firefox, and Opera.

Pixels. We and our Third Party Agents may also use “pixel tags,” “web beacons,” “clear GIFs,” or similar means in connection with the LoveJunk Platform and HTML-formatted email messages to, among other things, track the actions of Users and email recipients, determine the success of marketing campaigns, and compile statistics about Site usage and response rates.

5. LoveJunk’s Use of Information

We collect and use information for business and commercial purposes in accordance with the practice described in this Privacy Policy. Our business purposes for collecting and using information include:

  • To operate and make available the LoveJunk Platform. We use your data to connect you with other Users to enable the posting of, selection for, completion of, and payment for Collections, in order to fulfill our contracts with Users;
  • For billing and fraud prevention, on the basis of our legitimate interests in ensuring a safe and secure environment in which Customers and Collectors can meet and conduct business, and in order to comply with our legal obligations;
  • To conduct identification, criminal background, and right to work checks, if applicable, and to the extent permitted by local law, on Users, in order to advance our legitimate interests as well as for the substantial public interest of ensuring the safety of our Users both online and offline, preventing or detecting unlawful acts, protecting the public against dishonesty, and maintaining the integrity of the LoveJunk Platform given that Collectors often interact directly with Customers and may enter their homes;
  • To analyze LoveJunk Platform usage as necessary for our legitimate interest in improving the LoveJunk Platform to grow our business;
  • To contact you and deliver (via email, SMS, push notifications, or otherwise) transactional information, administrative notices, marketing notifications, offers and communications relevant to your use of the LoveJunk Platform, with your consent when required under applicable law, as necessary for our legitimate interests in proper communication and engagement with our Users and in promoting our business;
  • To provide you with customer support in order to fulfill our contracts with Users;
  • For internal market research for our legitimate interest in improving the LoveJunk Platform to grow our business;
  • For troubleshooting problems for our legitimate interests in ensuring a safe and secure environment in which Users can meet;
  • To assist Users in the resolution of complaints and disputes between them, as necessary for our legitimate interests in facilitating good relations among Users;
  • To enforce our Terms of Service and our legitimate interests in ensuring our Agreement is complied with; and
  • As otherwise set forth in the Agreement.

Interest-Based Advertising. Ads are a standard part of user experience on the Internet, and LoveJunk believes that targeted advertising enhances this experience. LoveJunk and affiliate third parties may use cookies and other technologies to place ads where they believe interested Users will see them. In addition to banner ads, LoveJunk may advertise products, companies and events that we think might interest you through the email address you provide. We may incorporate Tracking Technologies into our own Service (including our website and emails) as well as into our ads displayed on other websites and services. Some of these Tracking Technologies may track your activities across time and services for purposes of associating the different devices you use, and delivering relevant ads and/or other content to you (“Interest-Based Advertising”).

For more information and to understand your choices regarding third party ads, please see the “Cookies and Other Technologies and Interest-Based Advertising” in Exhibit A. Advertising and marketing is carried out as necessary for our legitimate interests in providing an engaging and relevant experience, promoting our services, and growing our business.

Analytics and Market Analysis. LoveJunk may analyze information (“Market Analysis”) as necessary for our legitimate interests in providing an engaging and relevant experience, and promoting and growing the LoveJunk Platform.

LoveJunk uses information to offer services to Users who express an interest in these services, through a poll for example, or to Users who can be presumed to have an interest based on results from our Market Analysis. We do this as necessary for our legitimate interests in providing an engaging and relevant experience, promoting our services, and growing our business.

Cell Phone Numbers. LoveJunk may use your phone number to call or send recurring text messages to you, using an autodialer or prerecorded voice, in order to provide you notifications about Collections, for marketing purposes (with your consent where required by law), and to administer the LoveJunk Platform. If you would like more information about our policy, or how to opt out, please review the “Choice/Opt Out” section below or Section 9 of our Terms of Service . You may be liable for standard SMS and per-minute charges by your mobile carrier. LoveJunk may also message you via push notifications (with your consent when required under applicable law), which you can opt-out of on your mobile device. Data rates may apply.

6. Information Sharing

We only share the Information we collect about you as described in this Privacy Policy or as described at the time of collection or sharing, including as follows:

Third Party Agents. We share information, including Identity Information, with entities that process information on our behalf for our business purposes. Third Party Agents assist us with services such as payment processing, data analytics, marketing and advertising, website hosting, fraud prevention and detection, communication services, and technical support. We contractually prohibit our Third Party Agents from retaining, using, or disclosing information about you for any purposes other than performing the services for us, although we may permit them to use information that does not identify you (including information that has been aggregated or de-identified) for any purpose except as prohibited by applicable law.

To operate the LoveJunk Platform, including processing your transactions, we may share your information with our agents, representatives, vendors and service providers (“Third Party Agents”) so they can provide us with support services including:

  • Email origination;
  • Financial transaction fulfilment (in which we are currently supported by Stripe, who processes your information in accordance with its own privacy policy) and related chargeback and collection services; and
  • To otherwise help us provide the LoveJunk Platform.


Other Users. LoveJunk facilitates contact between Customers and Collectors and reserves the right to share a Collector’s contact information (e.g. name, phone number, email, or postal address) with a Customer and vice versa, or with their legal or other representative, in order to facilitate: (1) the resolution of a dispute related to or arising from an interaction between two or more Users of the LoveJunk Platform; or (2) the performance of a Collection. This exchange of information is a mandatory part of the LoveJunk Platform.

Legal Obligations. LoveJunk and our Third Party Agents may disclose information or User Generated Content, including location data or communication data, to a third party if required or permitted to do so by law or pursuant to a court order, warrant or subpoena. LoveJunk reserves the right to disclose Personal Information from both private and public areas of the Site(s) and the LoveJunk Platform in the absence of a court order, warrant or subpoena, to the extent permitted by applicable law, if we are given reason to believe, in our sole discretion, that someone is causing injury to or interfering with the rights of Users, the general public, or LoveJunk or its partners, parents or affiliates.

It is our policy to provide notice to Users before producing their information in response to law enforcement requests unless (i) we are prohibited or otherwise constrained by law or court order from doing so, (ii) we have reason to believe the User’s account has been compromised such that the notice would go to the wrong person, or notice would otherwise be counterproductive or would create a risk to safety, or (iii) it is an emergency request and prior notice would be impractical (in which case we may provide notice after the fact).

Merger or Acquisition. LoveJunk reserves the right to share information in connection with, or during negotiations of, any proposed or actual merger, purchase, sale, or any other type of acquisition or business combination of all or any portion of our assets, or transfer of all or a portion of our business to another business.

Public Areas. Your profile on the LoveJunk Platform consists of information about you and your business, and may include information such as photographs, your years in business, skills and expertise, feedback/rating information, and other information, including your username (“Profile”). The information in your User Profile may be visible to all Users and the general public. If you choose to post a Collection via the LoveJunk Platform, the contents of such listing will be viewable to Collectors you select on the LoveJunk Platform.

7. Your Rights and Choices

You may opt-out of receiving promotional communications from us and our Partners, remove your information from our database, choose to not receive future promotional communications related to the LoveJunk Platform, or cancel your account by logging on to the Site(s) and clicking on the “Account” tab, or by emailing your request to [email protected].

Account Settings. During registration you choose whether to receive marketing correspondence from LoveJunk and its affiliates and Partners. This information remains on your Profile where you can, at any point, easily edit it. After logging on, click on the “Account” tab, then select “Notifications” to make your preferred selections.

Push Notifications. You have the option to receive updates and relevant offers via push notifications in your app. These notifications can be configured in the settings of your mobile device.

Corrections to Profile. You have the right to access, update, and correct inaccuracies in your LoveJunk Profile at any time by logging in and clicking on the “Account” tab. There, you can view, update, and correct your Account information. Our databases automatically update any information you edit in your Profile under the “Account” tab.

So that we may protect the integrity of the LoveJunk Platform, there are certain pieces of information, such as your age, that you cannot alter yourself. For example, since children under the age of majority in their jurisdiction of residence are not allowed to register as Users, we need to take reasonable measures to preserve the accuracy of our Users’ ages. You may contact us at [email protected] if there is a need to make a correction to such data. Please see the Children’s Privacy section for more details.

Promotional Communications. You can opt out of receiving promotional communications from LoveJunk sent via email by clicking on the unsubscribe link in any message. You can opt out of receiving promotional communications from LoveJunk sent via text message at any time by following the instructions provided in those messages to text the word “STOP”. Please note that your opt-out is limited to the phone number used and will not affect subsequent subscriptions. If you opt-out of only certain communications, other subscription communications may continue. Even if you opt-out of receiving promotional communications, LoveJunk may continue to send you non-promotional communications, such as those about your account, Collections, transactions, servicing, or LoveJunk’s ongoing business relationship with you. If you receive unsolicited email from a LoveJunk domain, please let us know at [email protected].

Cookies and Pixels. Most browsers accept cookies by default. You can instruct your browser, by changing its settings, to decline or delete cookies. If you use multiple browsers on your device, you will need to instruct each browser separately. Your ability to limit cookies is subject to your browser settings and limitations.

Do Not Track. Your browser settings may allow you to automatically transmit a “Do Not Track” signal to online services you visit. Note, however, there is no industry consensus as to what site and app operations should do with regard to these signals. Accordingly, unless and until the law is interpreted to require us to do so, we do not monitor or take action with respect to “Do Not Track” signals. For more information on “Do Not Track,” visit https://www.allaboutdnt.com.

App and Location Technologies. You can stop all collection of information via an app by uninstalling the app. You can also reset your device Ad Id at any time through your device settings, which is designed to allow you to limit the use of information collected about you. If you do not want us to use your location anymore for the purposes set forth above, you should turn off the location services for the mobile application located in your device’s account settings, your mobile phone settings, and/or within the mobile application.

8. LoveJunk’s Information Retention Policy

We retain personal data for as long as you are a User in order to meet our contractual obligations to you, and for such longer period as may be in our legitimate interests and to comply with our legal obligations. We may also retain data from which you cannot directly be identified, for example where stored against a randomly-generated identifier so we know the data relates to a single User, but we cannot tell who that User is. We use this kind of data for research purposes and to help us develop and improve our services, and we take appropriate measures to ensure you cannot be re-identified from this data.

9. LoveJunk’s Security of Collected Information

Your LoveJunk account is password-protected so that only you and authorized LoveJunk staff have access to your account information. In order to maintain this protection, do not give your password to anyone. Also, if you share a computer, you should sign out of your LoveJunk account and close the browser window before someone else logs on. This will help protect your information entered on public terminals from disclosure to third parties.

LoveJunk implements and maintains reasonable administrative, physical, and technical security safeguards to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction. Nevertheless, transmission via the internet is not completely secure and we cannot guarantee the security of information about you.

10. Notification of Changes

LoveJunk’s Privacy Policy is periodically reviewed and enhanced as necessary. This Privacy Policy might change as LoveJunk updates and expands the LoveJunk Platform. LoveJunk will endeavor to notify you of any material changes by email. LoveJunk also encourages you to review this Privacy Policy periodically.

11. Contacting Us

If you have any questions about this Privacy Policy or the manner in which we or our Third Party Agents treat your Personal Information, the practices of the Site, your dealings with the LoveJunk Platform, or if you have technical problems, you may contact us at [email protected].

LoveJunk’s staff will respond to all mail or email from Users with questions about privacy, including the types of Personal Information stored on the LoveJunk database, and requests to delete or rectify such Personal Information.

Exhibit A

Type of Cookie Purpose Who Serves (for example)
Authentication Cookies These cookies (including local storage and similar technologies) tell us when you’re logged in, so we can customize your experience and connect your account information and settings. • LoveJunk
Localization These cookies help provide a localized experience by showing you your local metro area. • LoveJunk
Site features and services These provide functionality that helps us deliver products and the LoveJunk Platform. For example, cookies help you log in by pre-filling fields or help ensure older versions of web browsers can still view our Site(s). We may also use cookies and similar technologies to help us provide you with social plugins and other customized content and experiences, including customized fonts.
  • LoveJunk
  • Facebook
  • Amazon- Hosting
Analytics and research These are used to understand, improve, and research products and services, including when you access the LoveJunk Platform and related websites and apps from a computer or mobile device. For example, we may use cookies to understand how you are using site features, to report on any errors in how the Site is functioning, to report to our vendors when content licensed from them is assessed, and to segment audiences for feature testing. We and our partners may use these technologies and the information we receive to improve and understand how you use websites, apps, products, services and ads.
  • Google Analytics
  • Google Tag Manager
Interest-Based Advertising Things like cookies and pixels are used to deliver relevant ads, track ad campaign performance and efficiency, and to understand your interests from your online activity on the Site, mobile applications and other websites and apps. For example, we and our ad partners may rely on information gleaned through these cookies to serve you ads that may be interesting to you on other websites and in doing that your information (which will not contain your name, email address or other “real-world” identifiers) will be shared with other platforms in the digital advertising ecosystem all involved in assisting the delivery, purchase, reporting and analysis of digital advertising. Similarly, our advertisers may use a cookie, attribution service or another similar technology to determine whether we’ve served an ad and how it performed, or provide us with information about how you interact with them.

Please note that even if you opt-out of interest-based advertising by a third party, these tracking technologies may still collect data for other purposes, including analytics, and you may still see ads from us, but the ads will not be targeted based on behavioral information about you and may therefore be less relevant to you and your interests.

You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. To successfully opt-out, you must have cookies enabled in your web browser. Please see your browser’s instructions for information on cookies and how to enable them. Your opt-out only applies to the web browser you use so you must opt-out of each web browser on each device that you use. Once you opt out, if you delete your browser’s saved cookies, you may need to opt-out again.

For more information about targeting and advertising cookies and how you can opt out, you can visit the Network Advertising Initiative opt-out page, or the Digital Advertising Alliance’s opt-out pages in the United States, https://youradchoices.ca/choices/ in Canada, or http://youronlinechoices.eu in the EU.

  • LoveJunk
  • Google
  • Doubleclick
  • Bing Ads
Social Media and Digital Advertising cookies and widgets
  • DoubleClick: Google’s Doubleclick retargeting cookie lets us serve personalized ads to you when you’re browsing other websites and social media platforms. You can control ad personalization on Google and partner websites In Google’s Privacy and Terms page.
  • Facebook Connect: We may allow you to sign up and log in using your Facebook account. If you sign up using Facebook Connect, Facebook will ask your permission to share certain information from your Facebook account with us. This may include your first name, last name, email address, profile picture, and general location in order to create an account. This information is collected by Facebook and is provided to us under the terms of Facebook’s privacy policy. You can control the information that we receive from Facebook using the privacy settings in your Facebook account.
  • Facebook Impressions: We may use Facebook Impressions to track the number of people that interact with our content on Facebook. This information is collected by Facebook and is provided to us under the terms of Facebook’s privacy policy. You can control the information that we receive from Facebook using the privacy settings in your Facebook account.
  • Google Sign-in: We may allow you to sign up and log in using your Google account. If you sign up using Google, Google will ask your permission to share certain information from your Google account with us. This may include your first name, last name, email address, profile picture, and general location in order to create an account. This information is collected by Google and is provided to us under the terms of Google’s privacy policy.
  • Bing Ads: We may use Bing Ads to promote our company online and use the cookies provided by Bing to record completion of a transaction on our website. You can find out more about Bing cookies by visiting Bing’s Privacy Policy.
Other cookies

Google Analytics: We use Google Analytics, a web analytics service. Google Analytics uses cookies to help LoveJunk analyze how visitors use the Site(s). The information generated by cookies about your use of the Site(s) and the LoveJunk Platform (including your IP address) will be transmitted to and stored by a Google server in the United States. Google uses this information for the purpose of evaluating your use of the Site(s), compiling reports on Site activity for Site operators, and providing Site operators with other services relating to Site activity and Internet usage. You can prevent the storage of data relating to your use of the Site(s) and created via the cookie (including your IP address) by Google, as well as the processing of this data by Google, by downloading and installing the browser plug-in available here. You can obtain additional information on Google Analytics’ collection and processing of data and data privacy and security at the following links: How Google Uses Information From Sites Or Apps That Use Our Services and Analytics Help.